Contact
Support for SmileScreen
For setup help, purchase questions, bug reports, or App Store review follow-up, use the support email below.
Contact channels
Email
Website
https://joyscreen.ncloud-tech.com
Best for
Permission setup, subscription restore, app behavior questions, and general support.
Before contacting support
Use a physical device
Screen Time and extension-related behavior should be reproduced on a real iPhone or iPad, not only in the simulator.
Include useful details
If possible, include iOS version, device model, app version, and what happened before the issue.